Terms and Conditions

Company Information:

Business Name: Jerri Mikael Keto
Business ID: 2956771-3
Address: Runeberginkatu 25 C 56, 00100 Helsinki
Visit Address: Albertinkatu 10, 00150 Helsinki
Phone Number: +358 50 439 4400
Email: jerriketo@gmail.com, galleria@galleriam.eu

 

Return Policy

Online Orders:

  • Online orders are subject to a 14-day return policy.
  • The returned product must be in its original condition.
  • The customer is responsible for any shipping costs incurred for returns.

Exceptions to the Return Policy:

  • In some cases where the return policy does not apply or has expired, the customer may return the product and receive store credit equal to the product’s value for future purchases.
  • Store credit is valid for one (1) year from the date of issuance.
  • If the store credit is used to purchase a more expensive product, the customer will pay the difference.

In-Store Purchases:

  • Refunds are not available for products purchased in-store.

Note:

  • For second-hand goods, items are sold as-is, and any detected defects or imperfections are disclosed in the product description.

 

Payment Terms

  • Accepted payment methods: card payment, online banking, Apple Pay, MobilePay, and cash.
  • Payment must be completed in full before the product is shipped.
  • If payment issues arise, the customer must contact customer service immediately at galleria@galleriam.eu.

Complaints

  • If the product is defective or there is an issue with the shipment, the customer must contact customer service within 7 days of receiving the item.
  • Complaints should be submitted via email to galleria@galleriam.eu, by phone at +358 50 439 4400, or via Instagram at instagram.com/galleriamhelsinki.
  • The complaint must include a photo or other proof of the defect.

 

Delivery Terms

  • Any applicable shipping costs will be stated before order confirmation.
  • Products are delivered using the shipping method selected by the customer.
  • If “pickup” is selected, the customer will receive a notification when the product is ready for collection.

Estimated Delivery Time

  • The estimated delivery time is 0–7 business days from receipt of payment.
  • During peak seasons or due to unforeseen circumstances, delivery times may vary. Customers will be notified of any such changes separately.
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